Policy:
To create a great shopping experience and improve the services of yousell-it.com, yousell-it.com hereby issue the general policy for shipping, return and refund policies. This Policy applies to all users on yousell-it.com.
Your Acceptance:
Yousell-it.com reserves the right to update our policies when necessary, and the updated version will be published on Yousell-it.com and immediately become in effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Yousell-it.com immediately. All buyers and product vendors are required to accept these policies if they are using any services provided by Yousell-it.com.
If our store sellers or product vendors publish their own Shipping, Return & Refund Policy on the sellers or product vendor pages (includes but is not limited to the warranty time, return without reason policies, not returnable items, and other standards), their own policy shall prevail in case of any conflict with this policy.
For after-sales issues, customers should file a return & refund application within 30 days from the delivery day. The supplier reserves the right, not to provide any after-sales service for issues that are received after 30 days from the delivery.
Once the seller submits the after-sales application, he/she needs to provide evidence (as the clause states below) to the supplier or Yousell-it.com. If the customer cannot provide compelling evidence in time, the supplier and Yousell-it.com have the right to reject the refund or return the application.
All items should be returned in good condition with original box/packaging, including manufacturer tags, parts, and accessories.
Whether the evidence is compelling or not, it will ultimately be determined by Yousell-it.com.
Under Various Circumstances:
1. Not shipped after processing time
The buyer has the right to apply for a full refund for the order that was not shipped out beyond the processing time (subject to the estimated processing time displayed on the order page).
2. Wrong receipt information
- If the buyer fills in wrong receipt information, the buyer should contact support@yousell-it.com immediately to resolve any discrepancies with the item to be shipped out.
- If the supplier has not shipped the item, the buyer/customer may update their order with yousell-it.com with the correct information.
- If the goods have already been shipped, the buyer/customer needs to contact the logistics company for re-distribution.
- If yousell-it.com agrees to the refund application, the buyer/customer must send back the product at the direction of yousell-it.com and upload or send the return tracking info to yousell-it.com for reimbursement of the Return shipping fees and the cost of the product if the product is not damaged once reviewed by yousell-it.com. After the supplier/yousell-it.com receives the returned items without any damage, a portion of the order or the amount in full will be reimbursed via payment to the customers purchase transaction method or payment method agreed to by the customer and yousell-it.com. Restocking fees do apply, See restocking fee Policy.
- If the goods cannot be redistributed or returned, the buyer/customer shall bear the product purchase losses.
Note: the supplier/yousell-it.com has the right to reject the refund application under unforeseen circumstance.
3. Non-Defective Products
If the buyer/customer applies for a return and refund for non-defective products and the supplier/yousell-it.com agrees to the buyer’s refund application, the buyer must send back the product at his/her own expense and upload the return tracking info in time. After the supplier/yousell-it.com receives the returned items without any damage, a portion of the order or the amount in full will be reimbursed via payment to the customers purchase transaction method or payment method agreed to by the customer and yousell-it.com. Restocking fees do apply, See restocking fee Policy.
4. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), he/she shall contact support@yousell-it.com with a Contact Message for settlement within 5 business days from the delivery day, and provide evidence to prove the problem (pictures of broken products and package outer box with a shipping label on it). The supplier/yousel-it.com may refuse the refund application if the buyer fails to provide compelling evidence in the allotted time.
For any problem raised in the process of using the product, the buyer shall contact support@yousell-it.com or contact the supplier by contacting yousell-it.com with your account number and product receipt number, with a Contact Message for settlement within 30 days after the delivery day, and provide relevant pictures or videos as evidence. If the feedback time is more than 30 days from the delivered time, or the buyer provides insufficient evidence, the supplier/yousell-it.com may refuse the refund application if the buyer fails to provide compelling evidence in the allotted time.
If the supplier agrees to refund, the buyer shall return the goods in a timely fashion and upload the tracking number. The supplier will refund in full upon receipt. Not no more than 30 days is a timely fashion.
If the buyer agrees to a product replacement, the buyer shall return and upload the tracking number in time. The supplier/yousell-it.com will reship the product upon receipt. If both parties failed to reach an agreement, the buyer shall contact yousell-it.com and provide relevant evidence (picture or video of the problem goods). Once the evidence is verified, yousell-it.com will proactively assist the buyer to get a corresponding refund.
5. Logistics issues
5.1 Invalid tracking information
If yousell-it.com verifies the tracking number is wrong, and the supplier fails to provide the correct one in time, yousell-it.com will proactively assist the buyer to get a full refund.
5.2 Untimely tracking info updates
If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact support@yousell-it.com or contact the supplier through yousell-it.com account with a Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
5.3 Package not received
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact support@yousell-it.com or contact the supplier through your yousell-it.com account with a Contact Message.
6. Others
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact support@yousell-it.com or contact the supplier through your yousell-it.com account with a Contact Message to solve the goods or logistic issues.
For any issue received, yousell-it.com will make a judgment based on the facts. The maximum judging time is two weeks after yousell-it.com intervened.